We want you to shop with confidence when you shop Pure Gems Jewels! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we accept returns and offer a no questions asked 30 day money back guarantee. If the unlikely occurred and for any reason you’re not fully satisfied with your purchase you can return your item within 30 days.
We will not charge a restocking fee and your original payment will be refunded to you in full. You will only pay for return shipping cost.
All return packages must be shipped with a tracking number. We are not responsible for the package until it is received at our facility. Once we receive your package in our sorting department, it typically takes up to 24 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund. Please be aware that for credit cards payers, it may take 3-5 business days (depending on your bank) for the funds to reflect on your account. PayPal payers will receive the founds immediately. All refunds are credited to the same credit card or PayPal account that was used to make payment. Items must be returned in the same condition as received including all the original content and packaging. Please contact us for specific instructions prior attempting to return any merchandise.
SPECIAL ORDERS, CUSTOM DESIGNS If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you. Any Special Order, Custom Design or Custom Order made at the request and specifications of the customer is considered final and non-refundable / non-exchangeable.
Items that have previously been exchanged are non-returnable/non-refundable. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange.