All of Pure Gems Jewels simulated diamonds and gold jewelry are warranted for life from the date of purchase.
If your jewelry ever needs repair or exchange due to a manufacturing defect, Pure Gems Jewels will repair or exchange the item Free of Charge.
Our warranty covers each item of fine jewelry for defects in manufacturing. Warranty policy does not cover any alterations or re-sizing performed by any third party. Warranty does not cover excessive wear and tear and/or physical/accidental abuse, loss and theft.
Lifetime stone guarantee
With normal use and proper care, your Simulated Diamond should never chip, scratch or discolor. If there’s ever a problem with your stone, we’ll fix it or replace it for free. Just ship it to our facility and we’ll take it from there. Even if you lose your stone, we will replace it for just the cost of the stone, we will do the setting for free.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work.