Frequently Asked Questions

We want you to shop in confidence knowing that we understand that although our jewelry is manufactured with the highest standards of quality and craftsmanship, sometimes you may need to return your purchase. That’s why we offer a Risk Free 30-Day Money Back Guarantee

Pure Gems only offers solid 14K Gold, 18K Gold and Platinum.

Pure Gems Simulated Diamonds are different from a common CZ as well as from Moissanite in several ways. These differences result in a superior diamond simulant that better resembles the qualities of a natural diamond. Unlike other simulated diamonds in the industry, Our Simulated Diamond is guaranteed not to fade or lose its brilliance.

Yes, We offers FREE Ring Sizing with every order. Please select your size during your checkout for new orders.

Yes, All of Our jewelry comes with a Certificate of Authenticity. Every certificate includes detailed information about your item including color, cut and clarity.

Pure Gems Jewels only sell brand new jewelry products. We do not sell used jewelry.

Please note that all of our Jewelry is made to order. We require a minimum of 3-5 working days to complete your order before shipping.
Pure Gems Jewels Uses only FedEx services for the fastest and safest delivery of high value packages Once ordered, please allow up to 3-5 business days before dispatch, plus 1-2 business days for FedEx delivery, depending on your location. Tracking details will be provided upon dispatch and your package can be tracked at any time at
We only ship to a PayPal’s member confirmed address. If you are an International customer we will ship if you are International Verified. We will not ship domestically (in the United States) to an unconfirmed address.

Good Question, exposure during ordinary wear to perspiration and household chemicals, like hand soap, chlorine and hairspray, can cause buildup that dulls the surface of any gemstone. We recommend periodic cleaning to keep your jewelry sparkling and refractive. Using ammonia or plain white vinegar and an old toothbrush will keep them always looking brand new. Please see the Jewelry Care for more information.


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