Frequently Asked Questions
If I am not satisfied with my purchase - can I get my money back?
We want you to shop in confidence knowing that we understand that although our jewelry is manufactured with the highest standards of quality and craftsmanship, sometimes you may need to return your purchase. That’s why we offer a Risk Free 30-Day Money Back Guarantee
Is your jewelry gold plated or gold filled?
Pure Gems only offers solid 14K Gold, 18K Gold and Platinum.
Is this a cubic zirconia or a moissanite?
Pure Gems Simulated Diamonds are different from a common CZ as well as from Moissanite in several ways. These differences result in a superior diamond simulant that better resembles the qualities of a natural diamond. Unlike other simulated diamonds in the industry, Our Simulated Diamond is guaranteed not to fade or lose its brilliance.
Do you offer ring sizing services?
Yes, We offers FREE Ring Sizing with every order. Please select your size during your checkout for new orders.
Do you offer a certificate of authenticity?
Yes, All of Our jewelry comes with a Certificate of Authenticity. Every certificate includes detailed information about your item including color, cut and clarity.
Are Pure Gems Jewelry products brand new?
Pure Gems Jewels only sell brand new jewelry products. We do not sell used jewelry.
If I make the payment today, how fast can you ship my order?
Please note that all of our Jewelry is made to order.
We require a minimum of 3-5 working days to complete your order before shipping.
How long will it take to receive my jewelry?
Pure Gems Jewels Uses only FedEx services for the fastest and safest delivery of high value packages
Once ordered, please allow up to 3-5 business days before dispatch, plus 1-2 business days for FedEx delivery, depending on your location. Tracking details will be provided upon dispatch and your package can be tracked at any time at www.fedex.com/tracking
If I pay with PayPal, do you ship to an unconfirmed address?
We only ship to a PayPal’s member confirmed address. If you are an International customer we will ship if you are International Verified. We will not ship domestically (in the United States) to an unconfirmed address.
How should I take care of my new jewelry?
Good Question, exposure during ordinary wear to perspiration and household chemicals, like hand soap, chlorine and hairspray, can cause buildup that dulls the surface of any gemstone. We recommend periodic cleaning to keep your jewelry sparkling and refractive. Using ammonia or plain white vinegar and an old toothbrush will keep them always looking brand new. Please see the Jewelry Care for more information.